CARE AND







Please read the following regarding legal information, privacy policy, online payments and disclaimers as by using this site you are accepting the following terms and conditions:

Privacy policy

Old House Info Ltd may contact by email past customers or those who have registered an interest via the site's 'contact us' email facility. We do not propose to do this regularly or frequently. Customers may request to be removed from our mailing list.

We do not propose to sell customers' names and email addresses to others for marketing purposes. Should this policy change at any time in the future customers may opt out of any revised programme. Visitor details may have to be issued to appropriate authorities if required by law.
This site is owned and controlled by Old House Info Ltd whose details appear below.

The website oldhouse.info uses 'cookies' for example to remember currency preferences and 'shopping cart' contents when purchasing articles. The PayPal website also uses 'cookies' which should be advertised in its own policies. Visitors to linked or affiliated websites sites should always consult the relevant site's own privacy policy to confirm their use of 'cookies'.

NOTE - GDPR provisions 2018: The above policy wording was in place at the time this site's online article sales were suspended in 2015. While digital sales remain suspended there are no customers and therefore no customer contact details. Regarding previous customers, Old House Info Ltd does not exercise the option of ongoing 'cold-contacting' past customers, or those visitors who may email, and has not compiled a mailing list or database of contacts. The former privacy policy above would be reviewed in the event of a decision to resume sales in the future.

Online payments

Customers purchasing our articles by credit/debit card online do so via a separate organisation, PayPal, which has its own customer policies and customers should refer to those. Old House Info Ltd uses the services of PayPal but customers should be aware that in 'signing up' with PayPal they are entering into an agreement with that organisation. Old House Info Ltd can accept no responsibility or liability for any dispute or loss resulting from its customers' relationships with any affiliated or linked websites or organisations.

Online payments should be conducted via a secure link between Customer and PayPal. Customers should verify the existence of the secure link as advised by PayPal. Old House Info Ltd does not have access to customer credit/debit card details during a transaction.

Refunds are not available in respect of digital downloads due to their nature and in accordance with our understanding of the refund policies of PayPal at the time of our creating the link with PayPal. Customers are asked to carefully check items ordered and amounts requested before activating payment.

If downloads do not arrive or are unreadable customers should first check they have a suitable PDF reader installed (such as from Adobe), that their inbox is not set to filter PDF files and also that their ISP has not imposed any download limit. Downloads that fail to arrive may be sent again manually as soon as is possible following notification without further charge to the original email address on verification of payment.

Ownership, copyrights, terms and conditions & disclaimers

The proprietor of this website and owner of the intellectual property rights and the oldhouse.info logo and trademark in all its forms and the oldhouse.info domain name is Old House Info Ltd a company registered in England, No. 4358443 registered address The Forge, CO4 5PX. The law governing this site shall be English law.

The information offered on this website and in any downloaded articles is, unless otherwise stated, intended to be relevant to areas or regions within the UK only.

All information including the digital formats in which it is transmitted and operates is provided without any warranty whatsoever.

Linked and affiliated websites and other publications are outside the control of Old House Info Ltd and Old House Info Ltd accepts no responsibility for their content or conduct. The presence of any link on this website to the website of another person, organisation, supplier, manufacturer or trader, or any other mention of such a person or entity, does not constitute any recommendation or endorsement by Old House Info Ltd of any product or service offered by that person or entity. As with any product or process, those mentioned or advertised on this site require correct understanding and application. Old House Info Ltd and its contributors and directors do not accept any responsibility whatsoever for any loss, damage, injury, adverse outcome or liability of any kind incurred as a result of the use of any information contained in this site or accessed via this site.

The content of this site including any text, graphic designs, logos drawings or photographs is copyright and may not be copied, altered, edited or redistributed for any purpose, subject to the normal technical requirements of personal and private use of the website as published. The information presented must remain complete and intact and not distorted or manipulated in any way.

Downloaded articles bought from this site are licensed to the original purchaser for reading on their own computer and for printing for their own personal and private use and shall not be copied, re-transmitted or altered. Personal and private use does not allow for copying or re-transmitting the information for educational, business or professional purposes.

The content of this site is for information and illustration only and does not constitute advice. The information offered is aimed at introducing some of the general considerations often inherent in connection with old houses but this information is not and cannot be universally applicable and is not a substitute for appropriate professional advice. The information contained on this site is not intended for academic, business, technical or professional purposes.

It is not possible to enter into specific building problems on this website. The information contained on this website and any downloadable articles is not intended as advice related to any specific building and should not be interpreted as such. Old House Info Ltd believes that specific building problems are best individually examined by suitably qualified professionals with access to all relevant local circumstances.

The information contained on this website and downloadable articles is based upon areas of recent understanding in the field of historic building conservation in the UK and as such is part of an ongoing evaluation of how old buildings respond to changes in maintenance and use. This website and its articles aim to foster an understanding of the general issues involved in the maintenance of old domestic dwellings in the UK but cannot cover all aspects of all possible issues and is for information only and is not a substitute for specific professional advice. Information may be updated at any time without notice. Some of the processes, products and materials referred to may be subject to local regulations and laws governing permissions or the proper and safe use of materials and enquiry should be made of the appropriate local government authority. Old House Info Ltd has no control over how any of the information contained in its articles or elsewhere on its website or on any linked website or other publication is used and can accept no liability for loss, damage or injury however caused.

It is the nature of the internet that computer viruses may enter any system at any time or that digital information may occasionally become disrupted, corrupted or incomplete as a result of circumstances entirely beyond the control of Old House Info Ltd and those supporting its operation by means of computer hardware or software. Old House Info Ltd accepts no responsibility for such events and no liability for the consequences or losses arising from errors or the malicious acts of others. It is the responsibility of users of this website to install and maintain anti-virus software and to take all other reasonable self-protection measures appropriate to their own computer operation including scanning of downloaded email attachments before opening using a reliable and up to date anti-virus programme.

Should you find any of the above unacceptable please discontinue using this site.

© Old House Info Ltd 2010